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Frequently asked questions

If you have any questions on our service or suppliers
you can find them below or get in contact with us.

Can I really save money by switching energy suppliers?

You could save up to £1000 a year by switching to your cheapest energy supplier. Suppliers are always changing their tariffs and prices so, regardless of which company you're with, you might still be able to save a substantial amount. You should check Switch Gas & Electric regularly to make sure you're still getting a good deal.

What's involved in switching energy suppliers?

The following process will take just a few minutes of your time Review all of the suppliers and plans using the Switch Gas & Electric calculator. Switch Gas & Electric will contact you to go through everything to make sure you are happy. The details are processed and forwarded to the supplier. The supplier will contact you to confirm the date on which your new service will commence. You will have to take a meter reading on this date, to ensure you're not billed twice for the same energy.

Will there be any interruption to my supply?

No. Everybody gets their gas and electric from the National Grid regardless of who the bill provider is. All that happens is that you bill provider will change so you can benefit from cheaper rates. Your new supplier will also contact your existing supplier to arrange the transfer of your supply. The only change you will notice is the company name at the top of your bill and less money coming out of your bank!

If I decide to switch, do I need to contact my current energy supplier?

Your new supplier will arrange the transfer for you. However, you should ensure that you provide your new supplier with a final meter reading (at the date of transfer), so your current supplier can produce a final bill.

I'm not sure who my current supplier is, how can I find out?

If you are not sure who is currently supplying gas and/or electricity to your property, you should: review any recent bills you may have paid contact the Meter Number Helpline on 0870 608 1524 and they will tell you who your current gas supplier is ask your landlord or letting agency, or contact your regional electricity supplier. You can obtain their phone number from directory enquiries

Do I have to change energy suppliers?

By comparing suppliers on switchgasandelectric.com, you're under no obligation to switch. But you might find your current supplier is not giving you the best deal.

Can I get gas and electricity from the same supplier?

Yes. Many suppliers now supply both gas and electricity and offer combined plans that include incentives, discounts or reduced prices. These plans are often referred to as "dual fuel" deals.

MPRN (Gas Meter Point Reference Number) - what is it, and how do I find it?

Your MPRN is the unique identifying number for the gas meter at your property. Your MPRN is a ten digit number, commonly referred to as an "M" number, and can be found on your gas bill. If you can't locate your MPRN, you can call the Meter Number Helpline on 0870 608 1524.

MPAN (Electricity Supply Number) - what is it, and how do I find it?

Your MPAN is the unique identifying number for the electricity meter at your property. Your MPAN is commonly referred to as a "Supply Number" or "S" number, and it can be found on your electricity bill. If you can't locate your "S" number, you should contact your current electricity supplier, who will be able to tell you the number.

What do I do if I need help with switching?

You can contact the Switch Gas & Electric on: Tel: 03333 700 600 Fax: 0872 352 6457 Email: hello@switchgasandelectric.com Opening hours are: Monday to Friday 9am - 6pm Saturday: Closed Sunday: Closed