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How it works

If you are unsure on switching your energy
plan this should clear things up for you.

How much will the new supplier charge?

All suppliers have to publish their prices. They will send you details of their prices if you ask them. To make sure you get the best deal, it is worth shopping around and making comparisons between the prices offered by different suppliers in your area. This service is offered by Switch Gas & Electric. Click here to find the cheapest supplier in your area.

Which 'tariff' should I choose?

Be aware that some payment methods may be much more expensive than others. For example, it is usually cheaper to manage your fuel bills online or pay by monthly direct debit, than to pay by cheque or cash on a quarterly basis. Different tariffs (or prices) are offered to different consumers according to their circumstances. Whatever price you are quoted, you should make sure that it includes VAT, which is charged at 5% on electricity and gas bills. This is why all the prices that we quote you at Switch Gas & Electric include VAT at 5%.

Do they have any extra or hidden charges?

Some suppliers add a daily standing charge to your fuel bill and others do not. Those companies that do not add a standing charge may instead ask for a higher unit price for the gas and electricity you use. This is because there are 2 different ways a tariff is structured. You either pay a standing charge and 1 low kilowatt-hour (kwh) rate for what you use OR a no standing charge (NSC) tariff; where you pay a higher rate for a certain number of units per quarter and a lower rate thereafter. The way a tariff is structured does NOT mean it is cheaper or more expensive. This is dependent on your usage levels, where you live and ultimately the unit rates offered by the supplier. Click here to find out who is the cheapest supplier for you.

How can I pay?

Suppliers usually offer a variety of payment options to customers, such as paying weekly or quarterly, and paying by cash, postal order, cheque, direct debit or in a prepayment meter. The cheapest way to pay is by direct debit. If you have a prepayment meter we can switch you to the cheapest supplier in your area and you can then ask them to install you a standard meter so you are able to pay by direct debit. You may also want to make sure that there are no penalties for cancelling a contract once you have signed it.

Do they have a high number of complaints about their service?

If you are interested in the quality of service you are likely to receive from a new supplier, as well as the prices they will charge, it is worth asking about their performance.

Changing your supplier

Once you are happy that you have selected the supplier best suited to meet your needs, changing is a fairly simple process:

Problems switching supplier

If something goes wrong when changing supplier you have rights that should make sure the problem is resolved quickly and easily. At Switch Gas & Electric we have a dedicated customer services team to help you with any questions or queries you may have. Please contact customer services on: 03333 700 600.